Refund policy
Returns
Sightline Outfitters accepts returns on eligible products when a Return Authorization has been issued by our support team.
To request a Return Authorization, customers must contact Sightline Outfitters within 30 calendar days of delivery. Returns submitted without prior authorization will not be accepted.
Once a Return Authorization has been issued, the product must be returned according to the instructions provided.
Some products sold through Sightline Outfitters are fulfilled by third-party distributors or manufacturers. Product-specific return restrictions and applicable restocking fees may apply and will be communicated during the Return Authorization process. Customers must contact Sightline Outfitters to initiate all returns.
Return Eligibility
To qualify for a return, the product must:
- Be new, unused, and in resalable condition
- Be returned in its original packaging
- Include all manuals, accessories, documentation, and included components
- Not have been installed, mounted, modified, damaged, or used
- Be accompanied by proof of purchase
Products returned in an unacceptable or incomplete condition may be refused or returned to the customer.
Non-Returnable Items
The following products are not eligible for return unless they arrived damaged, defective, or incorrect:
- Clearance or final-sale merchandise
- Special-order products
- Installed, mounted, opened, used, or modified products
- Products damaged through misuse, improper installation, or unauthorized modification
- Ammunition, hazardous materials, or other products subject to safety or shipping restrictions
- Items returned without prior authorization
Additional product-specific return restrictions may be disclosed on the applicable product page or during the Return Authorization process.
Damaged, Defective, or Incorrect Shipments
Customers should inspect their shipment promptly after delivery.
If an order arrives damaged, defective, incomplete, or incorrect, contact Sightline Outfitters within 48 hours of delivery whenever reasonably possible.
Please retain:
- The original packaging
- Shipping labels
- Packing materials
- Photographs of the product and packaging
These materials may be required to document the issue with the distributor, manufacturer, or shipping carrier.
When Sightline Outfitters confirms that an item arrived damaged, defective, or incorrect, we will provide instructions for resolving the issue. Eligible return-shipping costs will not be charged to the customer when the return results from our error or an approved damaged or defective shipment.
Restocking Fees
Restocking fees may apply depending on the reason for the return and the requirements of the distributor fulfilling the order.
- Returns resulting from customer preference or ordering error may be subject to a restocking fee of up to 10%
- Certain distributor-fulfilled or special-order products may be subject to a restocking fee of up to 25%
Any applicable restocking fee will be communicated during the Return Authorization process before the return is completed.
Return Shipping
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
All returns must:
- Use a trackable shipping method
- Be packaged securely
- Follow the instructions provided with the Return Authorization
Sightline Outfitters is not responsible for return shipments that are lost, damaged, or delivered to an unauthorized address.
Original shipping charges and expedited-shipping charges are nonrefundable unless the return resulted from an error by Sightline Outfitters or an approved damaged, defective, or incorrect shipment.
Refunds
Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved.
Refund processing normally takes 5–10 business days after approval. Additional processing time may be required by the customer’s bank or payment provider.
Any applicable restocking fees, nonrefundable shipping charges, or other disclosed deductions will be subtracted from the refund.
Exchanges
Sightline Outfitters does not offer direct exchanges.
Customers wishing to obtain a different product should return the eligible original product through the Return Authorization process and place a new order.
Order Cancellations
Cancellation requests must be submitted as soon as possible.
An order may be canceled only if it has not already been processed, submitted to a distributor, prepared for shipment, or shipped. Once fulfillment has begun, cancellation may no longer be possible, and the order will be subject to the standard return process after delivery.
Submitting a cancellation request does not guarantee that the order can be canceled.
Manufacturer Warranties
Certain products may be covered by a warranty provided by the original manufacturer.
Unless expressly stated otherwise, Sightline Outfitters does not provide a separate product warranty beyond the return rights described in this policy. Warranty claims, repairs, replacements, and warranty eligibility are generally handled directly by the product manufacturer under that manufacturer’s warranty terms.
Sightline Outfitters may provide customers with available manufacturer contact information or documentation, but approval of a manufacturer-warranty claim is determined by the manufacturer.
This section does not limit any rights that a customer may have under applicable law.
Contact Us
To request a Return Authorization, report a damaged or incorrect shipment, or ask a question about this policy, contact:
support@sightlineoutfitters.com
Please include your order number, the product involved, and a brief explanation of the issue.